When a subordinate's personal issue affects duty, an NCO should...

• A. Ignore the issue.
• B. Provide support and resources, maintain confidentiality where appropriate, and escalate through proper channels.
• C. Publicize the issue to the chain of command.
• D. Remove the subordinate from duty immediately.

Answer: (B)

When a subordinate’s personal issue affects duty, you handle it with supportive leadership: address the situation privately, connect the soldier with available resources, protect confidentiality where allowed, and involve the proper channels to ensure help is provided and duties are managed. Start with a confidential, nonjudgmental check-in to understand what’s happening and assess any risk to self or others. Then guide them to appropriate resources—counseling, Chaplain services, medical or behavioral health support, Army Substance Abuse Program, Soldier and Family Readiness, or other unit and installation programs—and coordinate with the chain of command as needed to arrange accommodations or follow-up actions. Maintain privacy to the extent policy allows, sharing only information necessary to obtain help or ensure safety. Escalating through the proper channels ensures the issue is addressed systematically while preserving readiness and fairness. If there’s imminent danger, follow established risk mitigation procedures immediately.